Incident Management Solution for SAPS.
South African Police Service
This tender closed on 22 September 2026
Bidding is no longer open. Browse open technology tenders or see the related tenders below.
In plain English
An incident management solution for the South African Police Service is being procured. Bidders must be registered on the CSD and submit bids electronically via the ERP system.
Always check the official documentDescription
The State Information Technology Agency (SITA) invites bids for the provision of an Incident Management Solution for the South African Police Service (SAPS). The project involves architecting, designing, developing, integrating, migrating, installing, configuring, and testing a new system to replace existing infrastructure. The contract will span thirty-six months and includes post-go-live support and maintenance. Key deliverables include technical architecture, migration strategies, training materials, and full system integration with various police databases and communication platforms. Work will be performed at SITA facilities in Centurion and Pretoria, as well as at twenty Emergency Command Centres across South Africa. Bidders must ensure the solution meets high-availability standards, data encryption requirements, and compliance with POPIA and MIOS regulations. The closing date for submissions is 22 September 2026 at 11:00 AM.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Letter of Good Standing — COID registration and a Letter of Good Standing from the Compensation Fund.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on National Treasury CSD and SITA Oracle ERP portal
- Valid SARS Tax Compliance Status PIN
- Valid B-BBEE certificate or sworn affidavit
- Proof of OEM/OSM accreditation or authorized reseller status
- Proven experience in incident management solution delivery
- Personnel must hold valid South African Confidential security clearance
- Compliance with ISO 27001, ISO 9001, and SANS 10222-2 standards
- Documented business continuity and disaster recovery plans
- Proof of valid COIDA registration
Contact & how to apply
Name: Elelwani Mundalamo
Email: Elelwani.Mundalamo@sita.co.za
Phone: 012-367-3995
How to apply: Bids must be submitted electronically via the SITA Oracle ERP portal at www.suppliers.sita.co.za. No manual, email, or faxed submissions will be accepted. Bidders must ensure all documents are signed by an authorized representative.
Related tenders
Specialist Provider for Electrical & Mechanical Maintenance at SITA.
The State Information Technology Agency (SITA) seeks a specialist service provider for electrical and mechanical maintenance, repairs, and supply of materials and equipment at SITA offices in Gauteng and other regions. The contract is for sixty months, covering technical support for electrical infrastructure, HVAC systems, refrigeration, and electro-mechanical equipment, with emergency and routine maintenance. A virtual briefing session is on 12 October 2026, and submissions close on 26 October 2026 at 11:00 am.
Secure Online Payment Solution for Salary Disbursements.
The Border Management Authority seeks a service provider to supply a secure online payment solution for salary disbursements, integrating with the existing SAGE 300 payroll system. The project involves processing 5,000 transactions per month with same-day payment processing, multi-factor authentication, and detailed audit logging. The contract is for three years, with onboarding required within two weeks. Bidders must provide three client reference letters and ensure all staff are legally permitted to work in South Africa.
Integrated Electronic Security System for KZN Treasury
The KwaZulu-Natal Provincial Treasury seeks bids for decommissioning existing security systems and installing an Integrated Electronic Security System at three sites in Pietermaritzburg. The contract includes supply, installation, and maintenance over three years, with a possible 24-month extension. Key tasks involve networkable access control, CCTV integration with HR and fire systems, and operator training. The system must be available 24/7, with ongoing maintenance support. A mandatory site briefing is on 9 October 2026, and the tender closes on 23 October 2026.
Provision of Cloud-Based Contact Centre Services for SASSA.
The South African Social Security Agency (SASSA) seeks a service provider for a cloud-based omnichannel Contact Centre as a Service (CCaaS) and operations. The solution must support voice, email, WhatsApp, SMS, web chat, and social media, handling 1 million voice calls and 50,000 emails monthly. The contract is for three years, based at SASSA Head Office in Pretoria. Deliverables include a secure CRM-integrated platform, real-time analytics, and a phased transition plan. Bidders need three years of experience in cloud-based CCaaS in South Africa. Submissions close on 09 October 2026 at 11:00 AM.
Cloud-Based Privileged Access Management Solution Implementation.
The Trans-Caledon Tunnel Authority (TCTA) seeks a service provider to implement a cloud-based Privileged Access Management (PAM) solution for three years. The project includes designing, configuring, and supporting a system with 100 licenses, managing privileged accounts, enforcing access controls, credential vaulting, and real-time monitoring. The solution must integrate with existing cloud platforms, and training for ten TCTA officials is required. The work will be conducted in Centurion, with 300 hours of post-implementation support included.
Provision of Visitor Management System for MHSC.
The Mine Health and Safety Council (MHSC) seeks a service provider for the supply, installation, and maintenance of a Visitor Management System for three years. The project includes software, hardware kiosks, and integration with biometric systems. Deliverables include system configuration, badge printing, real-time reporting, and staff training. The contract requires data storage within South Africa and includes service level agreements for support and maintenance.