Service Provider for Customer Satisfaction Survey at ATNS.
ATNS
Compulsory briefing — you must attend to bid
3 July 2026 at 11:00 · MS Teams
In plain English
ATNS is seeking a service provider to design, implement, analyze, and report on a comprehensive customer satisfaction survey at ATNS centers. Bidders must submit via the National Treasury e-Submission system and comply with administrative requirements.
Always check the official documentDescription
The Air Traffic and Navigation Services (ATNS) is seeking a service provider to design, implement, and analyze a comprehensive customer satisfaction survey. The work will take place across various ATNS centers and involves engaging stakeholders such as airline operators, pilots, and aviation training students. Key deliverables include survey methodology development, data collection via online and telephonic methods, statistical analysis, and the creation of dashboards and performance roadmaps. The project must be completed within 20 weeks of the contract award. This tender is issued by ATNS and requires a mandatory briefing session via MS Teams.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid Tax Compliance Status (TCS) PIN
- Registered on the National Treasury Central Supplier Database (CSD)
- Project Lead must hold a SAQA-recognized professional designation
- Must achieve a minimum functionality score of 70 points
- Must provide three signed reference letters from previous clients
Contact & how to apply
Name: Andy Ngubane
Email: andy@atns.co.za
Phone: 011-607-1000
How to apply: Submit one original, one copy, and a digital version on USB to ATNS Company Limited, Eastgate Office Park, Block C, South Boulevard Road, Bruma, 2298. Alternatively, submit via the National Treasury e-Tender portal.
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