Support and Upgrade of Municipal Accounts Portal
Newcastle Municipality
In plain English
Support, maintenance, and upgrade of the municipal customers accounts management portal for Newcastle Municipality. Only suppliers registered on the National Treasury Supplier database are eligible to bid.
Always check the official documentDescription
Newcastle Municipality invites bids for the support, maintenance, and upgrade of its Customer Accounts Management Portal. The project spans eighteen months and involves two main phases. Phase one focuses on technical support, database maintenance, security patching, and performance monitoring. Phase two involves system enhancements, specifically the integration of WhatsApp Business API and the development of a new municipal mobile application for Android and iOS. The work must ensure secure data hosting within South Africa and full compliance with POPIA regulations. Key deliverables include monthly performance reports, technical documentation, and a final handover of all source code. The project requires seamless integration with the existing municipal ERP system. The closing date for submissions is 08 July 2026 at 12h00.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid Tax Compliance Status (TCS) Pin
- Proof of good standing for municipal rates and taxes
- ISO/IEC 27001 certification
- Personnel must hold AWS Solutions Architect and SysOps Administrator certifications
Contact & how to apply
Name: Ms Dalene Marais
Email: Dalene.Marais@newcastle.gov.za
Phone: 034 328 7769
How to apply: Submit sealed bids in the tender box at the Municipal Civic Centre, 37 Murchison Street, 1st Floor, Newcastle, 2940. The envelope must be clearly labeled with the bid number and project title.
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