ICT Helpdesk System Licensing and Support Services.
Kholo Leshabane
In plain English
SASSETA is seeking a service provider for licensing, support, and maintenance of its ICT Helpdesk System until 31 March 2030. No specific eligibility requirements are stated.
Always check the official documentDescription
SASSETA is inviting service providers to bid for the licensing, support, and maintenance of their existing ICT Helpdesk System. The contract will run from the date of appointment until 31 March 2030. The work involves renewing ManageEngine software licenses, providing technical support, managing system updates, and maintaining asset tracking for at least 1,000 nodes. The service provider must ensure 99.5% system uptime, perform daily backups, and provide training to IT staff. Key deliverables include user manuals, a transition plan, and system documentation. The project will be managed from the SASSETA offices. Proposals must be submitted by 11:00 am on 12 August 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
Full requirements
- Valid ManageEngine partnership or distributor certificate
- Registered on the National Treasury Central Supplier Database (CSD)
- Three reference letters for similar ICT Helpdesk projects
- Valid B-BBEE certificate or sworn affidavit
- Valid Tax Clearance Certificate
Contact & how to apply
Name: Kholo Leshabane
Email: scm02@sasseta.org.za
Phone: 000-000-0000
How to apply: Proposals must be submitted electronically via email to desk@sasseta.org.za. The email subject line must include the reference number RFP/SASSETA/26271104. Files must not exceed 30MB, and submissions can be made via email or WeTransfer.
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