Contact Centre Solution for UIF.
Mpfareleni Ravhutsi
In plain English
The Unemployment Insurance Fund is seeking a service provider for contact centre solution services for 36 months. Bidders must be tax compliant and registered on the CSD.
Always check the official documentDescription
The Unemployment Insurance Fund (UIF) is seeking a service provider to supply a comprehensive Contact Centre Solution for a 36-month period. The project involves a hybrid model where the provider hosts the infrastructure before transitioning it to the UIF. Key deliverables include telephony services, an omni-channel CRM platform with AI capabilities, and the provision of up to 250 seasonal agents. The solution must support all 11 official languages and ensure secure data storage. The work will be based in Pretoria. Bidders must demonstrate at least 5 years of industry experience and provide technical support teams for telephony, CRM, and AI systems. The contract requires 24-hour support and detailed operational reporting.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Registered company — An active CIPC-registered company in good standing.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- UIF registration — Registration with the Unemployment Insurance Fund.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid Tax Compliance Status PIN and CSD registration
- Valid OEM accreditation for telephony, CRM, AI, and ICT infrastructure
- Proof of business premises with valid Occupancy Certificate
- Identity documents for all company owners and managers for security vetting
- CIPC registration documents and director IDs
- Proof of municipal rates or valid lease agreement
Contact & how to apply
Name: Mpfareleni Ravhutsi
Email: Mpfareleni.Ravhutsi@labour.gov.za
Phone: 012-337-1918
How to apply: Submit one original and two copies of the proposal in a sealed package. Place the documents in the tender box located at the Unemployment Insurance Fund, ABSA Towers, Ground Floor, 230 Lillian Ngoyi Street, Pretoria, 0002, by 11:00 on 30 September 2026.
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