Provision of Hosted PBX for Transnet.
Transnet
In plain English
Transnet is seeking a service provider for a Relationship Management Framework for Enterprise VoIP services. Eligibility requirements are not specified in the text.
Always check the official documentDescription
Transnet invites proposals for the provision of a Hosted PBX (N-PBX) solution on a national scale for a five-year period. The project follows a Build-Operate-Transfer (BOT) model, requiring the migration from the current Vodacom-managed platform to a new solution, with a gradual transition of users to Microsoft Teams. The scope includes the supply and maintenance of telephony infrastructure, 24/7 field support across all nine provinces, and the eventual transfer of all assets to Transnet. Key deliverables involve managing approximately 26,000 VoIP numbers, 10 call centers, and integrating existing Yealink hardware with new Microsoft Teams-certified endpoints. The work will be performed across various Transnet Operating Divisions and the Corporate Centre.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid ICASA ECNS license in the bidding entity name
- Valid OEM certification for the proposed solution
- Valid ISO 27001 certification
- Microsoft Teams Direct Routing certification for SBC solution
- Registered on National Treasury Central Supplier Database (CSD)
- Valid SARS tax compliance status
- Proof of 24/7 enterprise support and existing device interoperability
- Commitment to 30% subcontracting to designated groups
Contact & how to apply
Name: Neo Sekwati
Email: Neo.Sekwati@transnet.net
Phone: 011-584-0635
How to apply: Bidders must register a profile on the Transnet e-tender submission portal at https://transnetetenders.azurewebsites.net to log intent and upload their complete bid submissions at least one day before the closing date of 06 October 2026.
Related tenders
Hosted PABX Solution with Microsoft Teams Integration.
The Mine Health and Safety Council (MHSC) seeks a service provider for a hosted PABX solution with Microsoft Teams integration, VoIP capability, and desktop instruments for 74 users. The contract includes solution architecture, hardware supply, number porting, network assessment, and ongoing support over 62 months. Key deliverables are a redundant Session Border Controller, call recording, and end-user training. Data must be hosted within South Africa, complying with POPIA, including encryption and multi-factor authentication.
Provision of Hosted Telephony and WAN Solution.
The Community Schemes Ombud Service (CSOS) seeks a service provider for a hosted telephony, contact centre, and SD-WAN solution for its offices across South Africa. The project includes implementing an omnichannel contact centre, managed connectivity, and a secure disaster recovery site. The contract is for 36 months, covering implementation, maintenance, and 24/7 support for at least 250 users, integrating with existing network infrastructure.
Telkom Number Porting to SIP Trunks
The Technology Innovation Agency (TIA) seeks proposals for a voice migration and integration project at two office locations. The project involves porting legacy Telkom PRI and BRI numbers to SIP Trunks and terminating them on an AudioCodes Mediant 800 SBC. Deliverables include configuring the SBC for hybrid call routing between a ShoreTel PBX and Microsoft Teams Direct Routing, and procuring 30 Microsoft Teams Phone Standard licenses. The vendor must perform number porting, configure SIP normalization rules, implement certified Direct Routing, and conduct end-to-end testing. The license term runs until 30 June 2028, with complete as-built documentation required upon project completion.
Provision of SD-WAN and Telephony Services
CATHSSETA invites bids for the design, implementation, and management of a fully managed SD-WAN network infrastructure. The project includes SD-WAN connectivity, voice and Microsoft Teams integration, APN mobile services, data centre co-location, and hardware supply across the Head Office in Midrand and regional offices in KwaZulu-Natal, Western Cape, and the Free State. The contract is for 40 months, covering maintenance, support, and skills transfer. Bidders must provide enterprise-grade servers and switching infrastructure. Closing date is 15 September 2026.
Cloud-based VoIP telephone system solution.
This tender involves the maintenance and management of a large-scale telephone system using IP extensions. The successful bidder must demonstrate expertise in IP-based communication infrastructure and provide a track record of similar projects. The project is scheduled between 04 September 2026 and 28 September 2026.
Telecommunication Hardware and Software Services for DoA.
The Department of Agriculture seeks a service provider for the supply, installation, maintenance, and support of telecommunication hardware and software across various offices in South Africa for 36 months. Responsibilities include managing VOIP infrastructure, maintaining PABX systems, providing telephone instruments, and staff training. The provider must ensure spare parts availability within 24 hours and adhere to specific technical support response times. Pricing should be all-inclusive.