WhatsApp AI Communication Platform for SAQA.
Phumudzo Silimela
In plain English
SAQA is procuring a WhatsApp AI-enabled omnichannel communication platform, including implementation, integration, and support services. Bidders must be registered on the Central Supplier Database and provide a B-BBEE certificate or sworn affidavit.
Always check the official documentDescription
The South African Qualifications Authority (SAQA) is seeking a service provider to implement a WhatsApp AI-enabled omnichannel communication platform. The project involves setting up a WhatsApp Business API, developing an AI chatbot with natural language processing, and integrating the system with Microsoft Azure and internal SAQA databases. Key deliverables include automated workflow processes for application tracking, secure document storage, and performance reporting dashboards. The contract covers a 12-month period, during which the provider must ensure full compliance with POPIA and government ICT security standards, while providing ongoing technical support and staff training.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
- Approved WhatsApp Business API provider with South African footprint
- Demonstrable compliance with POPIA and government ICT security standards
Contact & how to apply
Name: Phumudzo Silimela
Email: PSilimela@saqa.org.za
Phone: 012-431-5000
How to apply: Proposals must be submitted in PDF format via email to rfq@saqa.co.za before the closing deadline of 31 July 2026 at 11:00 am.
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