Provision of Bus and Rail Ticketing System Support
PRASA
In plain English
PRASA is procuring comprehensive support, maintenance, and enhancements for bus and rail ticketing systems for six months. Suitably qualified and experienced service providers can bid.
Always check the official documentDescription
The Passenger Rail Agency of South Africa (PRASA) is seeking a service provider for the support, maintenance, and enhancement of its bus and rail ticketing systems. The project duration is six months. Key deliverables include providing SLA-driven support for ticketing hardware and software, implementing system upgrades, managing payment processing and reconciliation, and ensuring integration with existing platforms like SAP and GIS. The provider must also perform incident management, preventive maintenance, and knowledge transfer to PRASA staff. The work involves supporting specific smart POS devices and ensuring compliance with security standards. Bidders must provide a skilled team, including a Project Manager, developers, and payment specialists, to maintain operational continuity for PRASA’s revenue-critical ticketing environment.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid Tax Compliance Status PIN
- Registered on the Central Supplier Database (CSD)
- Valid B-BBEE certificate or sworn affidavit
- Professional certifications for key personnel (e.g., PRINCE2, PMP)
- Proven experience via client reference letters and contract evidence
- Technical capability in POS support, payment software, and system integration
Contact & how to apply
Name: Annah Hlaele
Email: annah.hlaele@prasa.com
Phone: 012-748-7528
How to apply: Proposals and clarification questions must be submitted via the official PRASA Supply Chain Management channel as specified in the RFQ invitation. Bidders must ensure they use the prescribed RFQ subject line and reference number provided in the official documentation.
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