Support and maintenance of telephony infrastructure.
Mmoloki Makume
Compulsory briefing — you must attend to bid
3 July 2026 at 10:00 · Microsoft Teams
In plain English
Support and maintenance of existing telephony infrastructure for SADPMR for 36 months. Bidders must be registered on the central supplier database (CSD) and comply with B-BBEE requirements.
Always check the official documentDescription
The South African Diamond and Precious Metals Regulator (SADPMR) is seeking a service provider for the support and maintenance of its telephony infrastructure. The project involves managing 130 Microsoft Teams Voice licenses, integrating with AudioCodes systems, and providing a SIP trunk with 30 channels. The work will take place at the SADPMR Head Office in Kempton Park and remote sites. Key deliverables include a 5-day project handover, ongoing maintenance of voice features like call queues and voicemail, and training for ICT staff. The contract duration is thirty-six months, with an allocation of 24 hours of ad-hoc support per month. Bidders must ensure the system supports 30 concurrent calls and provides full reporting capabilities.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid CSD registration report
- Valid SARS Tax Compliance PIN
- Valid B-BBEE status certificate or sworn affidavit
- Valid Microsoft Solutions Partner for Modern Work certification
- Minimum 5 years company experience in Microsoft Teams support
- Minimum 3 contactable reference letters for similar projects
- Proof of Microsoft Teams certification and CVs for technical staff
Contact & how to apply
Name: Mmoloki Makume
Email: mmolokim@sadpmr.co.za
Phone: 011-223-7000
How to apply: Submit one original bid, one hard copy of the technical proposal, and an electronic copy on a USB to the SADPMR office at Corner Bonaero Drive and Cote D Azur Avenue, Kempton Park 1622. Financial proposals must be submitted in a separate envelope.
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