Maintenance and support for ACME software.
Audrey Baloyi
Compulsory briefing — you must attend to bid
14 July 2026 at 00:00
In plain English
Maintenance and support for Archive Content Manager Enabler (ACME) software for the Department of Defence. Bidders must be registered on the National Treasury's Central Supplier Database and be partners/SMMEs of Open Text Contract.
Always check the official documentDescription
SITA SOC Ltd invites bids for the maintenance and support of the Archive Content Manager Enabler (ACME) software for the Department of Defence. The contract covers a three-year period and includes technical support, software upgrades, database maintenance, and disaster recovery assistance. The service provider must ensure 100% system availability, with 24/7 support for mission-critical sites. Key deliverables include monthly performance reports, quarterly progress meetings, and adherence to strict security standards, including ISO 27001 and POPIA. Personnel handling national security information must hold a valid Confidential security clearance. The work will be performed for the Department of Defence, with support services provided during standard office hours, excluding mission-critical requirements.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Registered on the Open-text Contract Framework Agreement
- Accreditation with the Information Regulator or product accreditation certificate
- Valid B-BBEE status documentation
- Documented evidence of previous maintenance, support, and implementation experience
Contact & how to apply
Name: Audrey Baloyi
Email: audrey.baloyi@sita.co.za
Phone: 012-367-3339
How to apply: Bids must be submitted via the SITA ERP system. Bidders must complete the provided pricing schedule in Excel format and include all required substantiating evidence, clearly referenced by section and page number, as part of their electronic submission.
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