Replacement of Avaya IP Telephony and Contact Centre Solution.
Thandeka Ngozi
In plain English
Sasria SOC Limited is seeking a Microsoft-accredited service provider to replace its existing Avaya IP Telephony and Contact Centre solution with Microsoft Teams Phone and Microsoft Dynamics 365 Contact Center for five years. Eligible bidders must be Microsoft-accredited and provide a valid B-BBEE certificate or affidavit.
Always check the official documentDescription
Sasria invites service providers to replace their existing Avaya IP Telephony and Contact Centre solution with a Microsoft Dynamics 365 and Microsoft Teams Phone system. This project involves the design, implementation, and maintenance of the new system for a five-year period. Key deliverables include migrating approximately 188 user licences, integrating the system with Sasria’s Guidewire Claims Centre, and providing ongoing technical support, training, and documentation. The solution must support voice, chat, and omnichannel engagement while ensuring high availability and disaster recovery. The work will take place at Sasria’s offices. Proposals must be submitted by 27 November 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Must be registered on CSD with compliant tax status
- Must hold valid B-BBEE certificate or sworn affidavit
- Must possess Microsoft OEM accreditation for installation and support
Contact & how to apply
Name: Thandeka Ngozi
Email: Thandekan@sasria.co.za
Phone: 011-214-0800
How to apply: Bidders must register and submit all required schedules via the Sasria Online Tender Portal at https://procurement.sasria.co.za/ before 12h00 PM on 27 November 2026.
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