Cloud-Based Microsoft Teams Telephony System and Call Center.
Mr K Mokoro
Compulsory briefing — you must attend to bid
5 November 2026 at 10:00 · Virtual
In plain English
The tender is for the design, supply, implementation, and maintenance of a cloud-based Microsoft Teams telephony system and call center solution for 36 months. Bidders must have Microsoft Teams Connected Contact Center certification and attend a compulsory briefing session.
Always check the official documentDescription
The Private Security Industry Regulatory Authority (PSiRA) is seeking a service provider to design, supply, implement, and maintain a cloud-based Microsoft Teams telephony system and call center solution. This project will be based at the PSiRA Head Office in Centurion. The contract for these services will span a period of 36 months. Key deliverables include the full technical setup of the telephony and call center infrastructure, along with ongoing maintenance support for the duration of the contract. Interested parties must attend a compulsory virtual briefing session to be eligible for consideration. The project requires the proposed platform to hold official Microsoft Teams Connected Contact Center certification to ensure compatibility and service quality.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Valid SARS Tax Compliance PIN
- Registered on the National Treasury Central Supplier Database (CSD)
- Microsoft Teams Connected Contact Center platform certification
- OEM or software vendor letter confirming platform certification
- Valid Safe to Occupy Certificate
Contact & how to apply
Name: Mr K Mokoro
Email: Kutlwano.MOKORO@psira.co.za
Phone: 012-003-0525
How to apply: Submit sealed, clearly marked bids with the reference number PSiRA/2026/27/RFB/09 into the tender box at the PSiRA Head Office, 420 Witch Hazel Avenue, Eco Glades, Block B2, Eco Park, Centurion, Pretoria, before the closing date and time.
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