Supply and Install IT Service Helpdesk System for DFFE.
Department of Forestry, Fisheries and the Environment
In plain English
The Department of Forestry, Fisheries, and the Environment is procuring a service provider to supply, install, configure, and provide technical training for an IT service helpdesk system for two years. Bidders must be registered on the National Treasury Central Supplier Database and comply with tax obligations.
Always check the official documentDescription
The Department of Forestry, Fisheries, and the Environment invites bids for the supply, installation, configuration, and training of an IT Service Helpdesk system. The project will be based in Pretoria and spans two years. Key deliverables include an ITIL-compliant system with incident, configuration, and change management modules, plus AI-driven resolution tools. The system must support 4,000 end users and 25 IT technicians. The provider must also supply maintenance, support, and licensing for the duration of the contract. Bidders must demonstrate technical expertise and provide three contactable references for similar implementations.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid SARS Tax Compliance Status PIN
- Valid B-BBEE certificate or sworn affidavit
- Original Equipment Manufacturer (OEM) authorization letter
Contact & how to apply
Name: SCM Officials
Email: Tenders@dffe.gov.za
How to apply: Submit one original hard copy and one electronic copy on a USB to the Department of Forestry, Fisheries and the Environment, The Environment House, 473 Steve Biko Road, Arcadia, Pretoria, by 11:00 AM on 13 July 2026.
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