IT Service Helpdesk System for DFFE.
Department of Forestry, Fisheries and the Environment
In plain English
The Department of Forestry, Fisheries, and the Environment is procuring a service provider to supply, install, configure, and provide technical training for an IT service helpdesk system for two years. Bidders must be registered on the National Treasury Central Supplier Database (CSD) and comply with tax obligations.
Always check the official documentDescription
The Department of Forestry, Fisheries, and the Environment invites bids for the supply, installation, configuration, and training of an IT Service Helpdesk system. The project will be based in Pretoria and requires an ITIL-compliant solution supporting 4,000 users and 25 technicians. Key deliverables include incident and change management modules, AI-driven resolution tools, and a two-year maintenance and support contract. Bidders must provide a detailed project plan using the Waterfall Methodology and demonstrate experience through three contactable references. The contract duration is two years, with a closing date of 13 July 2026.
What you need to qualify
- CSD registration — Registration on the Central Supplier Database — required to do business with government.
- Tax clearance — A valid SARS tax compliance status (PIN) showing your tax affairs are in order.
- B-BBEE certificate — A B-BBEE certificate or sworn affidavit confirming your contribution level.
- Other registration — An industry registration the tender requires (e.g. PSIRA, NHBRC, a professional or trade licence).
Full requirements
- Registered on the National Treasury Central Supplier Database (CSD)
- Valid SARS Tax Compliance Status (TCS) PIN
- Valid Original Equipment Manufacturer (OEM) authorization letter
- Valid B-BBEE status documentation (Certificate or Sworn Affidavit)
Contact & how to apply
Name: SCM Officials
Email: tenders@dffe.gov.za
Phone: 012-399-0444
How to apply: Submit one original master document and an electronic copy on a USB to the Department of Forestry, Fisheries and the Environment, The Environment House, 473 Steve Biko Road, Arcadia, Pretoria, by 11:00 AM on 13 July 2026.
Related tenders
Supply and Install IT Service Helpdesk System for DFFE.
The Department of Forestry, Fisheries, and the Environment seeks a service provider for a two-year project to supply, install, configure, and provide training for an IT Service Helpdesk system in Pretoria. The system must be ITIL-compliant, support 4,000 users and 25 technicians, and include AI-driven tools. Maintenance, support, and licensing are required. Bidders must show technical expertise and provide three references for similar projects.
Supply and Delivery of IT Equipment for DFFE.
The Department of Forestry, Fisheries, and the Environment seeks a service provider to supply and deliver IT equipment, including laptops, desktops, monitors, docking stations, and accessories from Dell, HP, or Lenovo. The project is a once-off procurement for the Western Cape, with delivery expected within eight weeks of the purchase order. Bidders must be listed on the SITA RFB 740 Transversal Contract. The tender closes on 03 July 2026.
Supply and Support of Revenue Administration System
The Department of Home Affairs seeks a service provider for the supply, hosting, maintenance, and support of a Revenue Administration System across over 400 sites in South Africa. The system must integrate with existing platforms, include a payment gateway, and automate reconciliation with the Basic Accounting System. The provider must offer 24/7 support, a call centre, and 10,000 hours of system enhancements annually. The contract is for 36 months, with a possible two-year extension. Bidders need three years of public sector experience and evidence of similar implementations for three clients in the last five years. Submissions close on 26 June 2026.
Service Provider for Waste Tyre Management System.
The Department of Forestry, Fisheries and the Environment seeks a service provider for application implementation, hosting, support, and maintenance of their Waste Tyre Operations Management System for 36 months. Responsibilities include performing a gap analysis, enhancing system features, improving mobile accessibility, creating training materials, providing technical support, and GIS integration. Deliverables include a project plan, upgraded software, training videos, and monthly reports to streamline waste tyre operations.
Supply and Delivery of IT Equipment for DFFE.
The Department of Forestry, Fisheries, and the Environment (DFFE) seeks a service provider to supply and deliver IT equipment in the Western Cape. The procurement includes 630 laptops, 150 desktop computers, 250 monitors, and accessories like docking stations, mice, and bags from Dell, HP, or Lenovo. Delivery to 63 Strand Street, Cape Town, is required within eight weeks of the purchase order. This tender is limited to suppliers on the SITA RFB 740 Transversal Contract. Submissions close on 03 July 2026.
ICT Operations, Maintenance, and Support Services
uMngeni-uThukela Water seeks a service provider for ICT operations, maintenance, and support over five years. Responsibilities include managing ICT infrastructure, datacentre hardware and software, network systems, security appliances, telephony, and video conferencing equipment. Governance tasks such as asset management, monthly reporting, and change management are also required. The project supports over 500 users. A compulsory clarification meeting is on 30 June 2026, with bid submissions due by 23 July 2026. The contract starts within 14 days of the effective date.